Frequently Asked Questions
Do you offer Next day UK delivery?
Orders must be placed before 12pm for next day delivery. Orders placed before 12pm Fridays are delivered on the Monday. Orders placed over the weekend are delivered on Tuesdays. Our office is in Clapham Junction, so if you are in London we can easily arrange quick delivery, please contact us directly.
Do you deliver Internationally?
Yes we do! please contact us directly for this.
What payment options do you have?
Payments on our website are made through STRIPE for fast, secure and reliable payments.We accept Visa, Mastercard, Maestro, Solo and American Express cards.
Is it safe to use my credit card?
Yes it is! When you order online with us we use Secure Socket Layer (SLL) encryption technology, so you can be assured that your order will be placed safely and securely.
In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox, Safari or Internet Explorer.
Faulty Products/ Other Rights To Return
If your package is visibly damaged on delivery, please tell the person delivering your candles that you wish to sign as ‘received damaged’.
If your goods are received as faulty or damaged once opened please call us: +44(0) 78 1574 5936 within 48 hours of receiving your order.
Please note that we may require images of any damage for our records.