Payment

Payments on our website are made through STRIPE for fast, secure and reliable payments. We accept Visa, Mastercard, Maestro, Solo and American Express cards. Secure Socket Layer (SLL) encryption technology is used on our website.

In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox, Safari or Internet Explorer.

In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox, Safari or Internet Explorer.

Delivery

Next day UK delivery

Orders must be placed before 12pm for next day delivery. Orders placed before 12pm Fridays are delivered on the Monday. Orders placed over the weekend are delivered on Tuesdays. Our office is in Clapham Junction, so if you are in London we can easily arrange quick delivery, please contact us directly.

International delivery

Please contact us directly for your candle to be delivered outside of the UK.

Return policy

If your package is visibly damaged on delivery, please tell the person delivering your candles that you wish to sign as ‘received damaged’.

If your goods are received as faulty or damaged once opened please call us: +44(0) 78 1574 5936 within 48 hours of receiving your order.

Please note that we may require images of any damage for our records.